As a Customer Service Associate your main responsibility is to interact with customers to provide advice and process claims and policy information and evaluate the admissibility of the claim. You will work as part of the customer service (claims) team and cooperate with partner companies, other functions in the company and external advisors to obtain required information for claims analysis.
Other Key Responsibilities:
– Operate within agreed service levels and deliver customer service excellence
– Answer calls to customer help desk in rotation with team and manage complaints
– Participate in and support process improvement and Quality initiatives
– Record claims activity in the IT System
– Preparation of internal and external Reports and presentations for claims and sales
– Provide support for other Operational areas as required
You have a background from customer service tasks in e.g. contact center environment and you enjoy working with clients.
The language skills needed for this position are Danish or Swedish + English. Candidate should also have good IT skills and willingness to work both independently and also in co-operation with other colleagues.
AXA Partners – Credit & Lifestyle Protection offers you an interesting role and possibility to learn about insurance industry. The insurance service centre is located in Sörnäinen, Helsinki (close to centre and therefore easily accessed by public transportation).
How to apply
Please apply by sending your application, CV and salary expectation in English by registering on our website. Click on the ”Hae työpaikkaa” button.
If you have any questions please do not hesitate to contact:
Axa Partners Credit & Lifestyle Protection
AXA Partners – Credit & Lifestyle Protection is a leading provider of Credit & Lifestyle Protection Insurance across Europe, Latin America and Asia Pacific. It has a mandate to develop Credit & Lifestyle protection across the AXA Group with large distribution partners and working in co-operation with existing AXA entities. AXA Partners – Credit & Lifestyle Protection produces 1.9m EUR GWP p.a, operating in 40 different countries. It aims at becoming a leading provider of Credit & Lifestyle protection solutions by 2020.