Technical Customer Advisor

Are you a problem solver who is eager to further develop your skills and knowledge in the field of IT? We are now looking for customer service oriented Technical Customer Advisor for our global IT client in Helsinki. To succeed in this role, you need to be fluent in English and German. 
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What is it all about?

Your responsibility is to provide 1st level technical support to end users through phone and email. Customer contacts are mainly related to Windows and O365 workstation environment and potential problem solving situations can range from forgotten passwords to different systems being used by end users. This role is mainly about providing quality customer service and providing remote IT support for hardware and software fault diagnostics, incident resolution, troubleshooting and configuration.

The office is located in Pitäjänmäki. 

What do we expect?

We would really appreciate if you already have some experience from IT support/helpdesk/service desk type of positions (summer jobs and internships are also valued) or some experience from customer service. Good understand of PC software/hardware (+peripheral devices), Microsoft products and Windows operating system is seen as an advantage. Additionally, previous experience from e.g. TeamViewer and Active Directory are also highly valued.

To succeed in this position, you will need to have good social skills and service-minded attitude. We also appreciate adaptive and proactive approach to problem solving and ability to work in sometimes hectic environment. Moreover, you will need to have fluency in English and German.

What is offered?

We offer a versatile role in a large global IT company with great colleagues and supportive Team Leader. You will have the opportunity to start your career in IT and grow your technical and customer service skills in an international environment. 

More information

You can apply by sending your CV and application through our website. We’ll start looking though CV’s immediately as the role will be filled as soon as we have found a good fit. In your application, please let us know about your IT skills, motivation for this role as well as your preferred starting date and salary request. 

More information about the role please contact Neea Turunen (020 7290 843 & or Annastiina Korpi (020 7290 835 & 

Poolia IT Oy 

Poolia IT is an agile and rapidly growing recruiting company. We work closely with various schools and universities and have had seamless communication and collaboration with our large client base for several years. Our strengths consists of high-quality employee experience and active communication throughout the entire recruitment process. We value all our job applicants and employees. For example, we emphasize work satisfaction by acting as a flexible employer and organizing different events to our employees throughout the year. As part of Poolia Oy, we are a member of HPL and OMX- listed company. 

Nb! By applying for this position, you give us the permission to retain and use your information according to our data protection and register description. 

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Neea Turunen

p. +358 20 7290 843